Shipping policy
At Auzella, we are committed to delivering your order quickly and reliably. This Shipping Policy explains how we process, ship, and track your purchases within the United States.
Order Processing Time
Orders are typically processed within 0 to 2 business days (Monday through Friday).
Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are usually processed the same business day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
Delivery Time
After your order has been processed, standard shipping usually takes 7 to 9 business days.
Estimated Total Delivery Time
- Processing Time: 0–2 Business Days
- Shipping Time: 7–9 Business Days
- Total Delivery Time: 7–11 Business Days
Please note that delivery times are estimates and may vary during peak periods or due to carrier delays.
Shipping Rates
We offer free standard shipping on all orders within the United States.
Shipping Method
All orders are shipped using standard delivery services through trusted shipping carriers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24 to 48 hours to become active.
Order Changes
If you need to update your shipping address or make changes to your order, please contact us as soon as possible at support@auzella.store.
We will do our best to accommodate your request, but changes cannot be guaranteed once an order has been processed or shipped.
Order Cancellations
Orders may be canceled only before they have been shipped.
To request a cancellation, email us at support@auzella.store with your order number. If the cancellation is approved, your refund will be issued to your original payment method.
Incorrect Shipping Address
Please ensure your shipping information is accurate when placing your order.
Auzella is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately so we can attempt to correct it before shipment.
Lost or Delayed Packages
If your package is delayed or appears to be lost in transit, please contact us at support@auzella.store. We will work with the shipping carrier to help resolve the issue.
Shipping Destinations
We currently ship to addresses within the United States.
Contact Information
If you have any questions about our Shipping Policy, please contact us:
Address: 153 Landau Ave, Floral Park, New York 11001, United States
Phone: +1 (347) 392-9868
Email: support@auzella.store
Thank you for shopping with Auzella. We appreciate your business and are committed to delivering your order with care.