Shipping policy

Shipping & Delivery Policy – Auzella

Thank you for choosing Auzella. We are committed to delivering your order as quickly and reliably as possible. This Shipping and Delivery Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

After your order is successfully placed, our team begins preparing it for shipment.

  • Processing Time: 1–2 business days
  • Business Days: Monday through Friday (excluding public holidays)

Orders placed on weekends or holidays will be processed on the next available business day.

Order Cut-Off Time

To help ensure prompt processing, our daily order cut-off time is:

4:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders received before the cut-off time are typically processed the same business day. Orders placed after the cut-off time will begin processing on the following business day.

Shipping Method

We currently ship using Standard Shipping.

Estimated Shipping Time: 5–7 business days (Monday–Friday)

Please note that shipping times are estimates and may vary depending on your location, carrier operations, weather conditions, or periods of high shipping demand.

Estimated Delivery Time

Most customers receive their orders within:

  • Order Processing: 1–2 business days
  • Shipping Transit: 5–7 business days

Estimated Total Delivery Time: 6–9 business days

While we make every effort to deliver within these timeframes, occasional delays outside our control may occur.

Shipping Costs

We are pleased to offer:

  • Free Standard Shipping on all orders
  • No minimum purchase required

The price shown at checkout is the final price for shipping unless otherwise stated.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Auzella is not responsible for delivery delays or unsuccessful deliveries caused by incorrect, incomplete, or inaccurate shipping information provided during checkout.

If you notice an error after placing your order, please contact us immediately so we can assist before your order is shipped.

Order Changes & Cancellations

If you need to update or cancel your order, please contact our customer support team as soon as possible.

We will do our best to accommodate your request; however, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking details are generally available within 24–48 hours after your package has been dispatched.

Delayed or Lost Shipments

If your shipment is taking longer than expected or appears to be lost during transit, please contact us.

Our support team will work directly with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, delivery, or your order, we're happy to help.

Address: 153 Landau Ave, Floral Park, New York 11001, United States

Phone: +1 (347) 392-9868

Email: support@auzella.store

We appreciate your trust in Auzella and are committed to providing a smooth, reliable, and transparent delivery experience from checkout to your doorstep.