Refund policy

Return & Refund Policy – Auzella

At Auzella, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please review our Return and Refund Policy below before placing your order.

This policy applies to all orders purchased through our website.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Include all original tags and packaging
  • Be returned with proof of purchase, such as your order confirmation or receipt

Unfortunately, we cannot accept returns for products that have been used, damaged after delivery, or returned without prior authorization.

How to Request a Return

To start a return, please contact our customer support team at support@auzella.store.

When your return request is approved, we will provide:

  • Step-by-step return instructions
  • The return shipping address
  • A return shipping label, when applicable

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Different from what you ordered
  • Incorrect in size or color due to our error

Please contact us within 48 hours of delivery at support@auzella.store. Including clear photos of the item and packaging will help us resolve your request more quickly.

We will review your claim and provide an appropriate solution, which may include a replacement, exchange, or refund.

Exchanges

We gladly offer exchanges for eligible items when:

  • The item arrives damaged or defective
  • You receive the wrong product
  • We ship an incorrect size

All exchanges are subject to product availability. If the requested replacement is unavailable, we will offer an alternative solution or issue a refund.

No Restocking Fees

We do not charge any restocking fees for approved returns. If your return meets our eligibility requirements, you will receive your refund without additional deductions.

Refunds

After your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.
  • Refunds are typically processed within 5–7 business days.
  • In some cases, it may take up to 7 business days after approval for the refund to be completed.

Please note that your bank, credit card provider, or payment service may require additional time before the refunded amount appears in your account.

Promotional Discounts

Refunds are based on the amount actually paid at checkout.

Promotional discounts, coupon codes, and special offers cannot be applied after an order has been placed and are not refundable separately.

Need Assistance?

If you have any questions about your order, return, or refund, our customer support team is happy to assist you.

Address: 153 Landau Ave, Floral Park, New York 11001, United States

Phone: +1 (347) 392-9868

Email: support@auzella.store

We are committed to providing excellent customer service and making every shopping experience with Auzella as smooth and enjoyable as possible.