Refund policy

At Auzella, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and unworn
  • In its original condition
  • Returned with all tags attached
  • In the original packaging

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@auzella.store

Please include your order number and the reason for your return. If your request is approved, we will provide detailed return instructions.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or if you received the wrong product, contact us within 7 days of delivery at support@auzella.store. We will work quickly to resolve the issue by offering a replacement or refund when appropriate.

Exchanges

We offer exchanges for items that are:

  • Damaged
  • Defective
  • Incorrectly shipped

To request an exchange, email us at support@auzella.store with your order details and photos of the issue if applicable.

Restocking Fees

Auzella does not charge any restocking fees for returned items.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5 to 7 business days. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

  • The maximum refund processing time is 7 days.

Discount Policy

Discounts and promotional offers must be applied during checkout.

We are unable to provide refunds or price adjustments for discount codes that were not used at the time of purchase.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or damaged after delivery.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Address: 153 Landau Ave, Floral Park, New York 11001 United States

Phone: +1 (347) 392-9868

Email: support@auzella.store

Thank you for shopping with Auzella. We appreciate your trust and are committed to providing a smooth and satisfying shopping experience.