FAQ
We've answered some of the most frequently asked questions below to make your shopping experience with Auzella easy, convenient, and worry-free.
Where is Auzella located?
Auzella is based in the United States. Our business address is:
153 Landau Ave, Floral Park, New York 11001, United States
Do you offer free shipping?
Yes. We offer Free Standard Shipping on all orders with no minimum purchase required.
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday).
After processing, standard shipping usually takes 5–7 business days.
Estimated total delivery time: 6–9 business days (Monday to Friday).
Please note that delivery times are estimates and may occasionally vary due to carrier delays or other unforeseen circumstances.
Will I receive an order confirmation email?
Yes. Once your order has been placed successfully, you will receive an order confirmation email containing your purchase details.
Can I track my order?
Yes. As soon as your order has been shipped, we'll send you a shipping confirmation email with your tracking number.
Tracking information is typically available within 24–48 hours after your package has been dispatched.
What is Auzella's Return and Refund Policy?
We offer a 30-day return policy for eligible items. Complete details regarding return eligibility, refunds, exchanges, and the return process are available in our Return and Refund Policy on our website.
How do I request a return?
To begin a return, simply contact our customer support team at support@auzella.store
Please include your order number along with the reason for your return so we can assist you as quickly as possible.
Are all products eligible for return?
Most items can be returned if they meet our return requirements. However, products marked as Final Sale or those that do not meet our return eligibility conditions may not qualify for a return.
Any applicable restrictions will be clearly displayed on the product page before purchase.
Customer Support
If you have any questions or need assistance, our support team is always happy to help.
Address: 153 Landau Ave, Floral Park, New York 11001, United States
Phone: +1 (347) 392-9868
Email: support@auzella.store
We are dedicated to providing fast, friendly, and reliable customer service to ensure you enjoy a smooth shopping experience with Auzella.