FAQ
We’ve answered some of the most common questions to help make your shopping experience with Auzella simple and worry-free.
Where is Auzella located?
Auzella is based in the United States.
Business Address:
153 Landau Ave, Floral Park, New York 11001, United States
Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United States.
How long does delivery take?
- Orders are typically processed within 0 to 2 business days.
- After processing, delivery usually takes 7 to 9 business days.
- Estimated total delivery time: 7 to 11 business days (Monday through Friday).
Will I receive an order confirmation email?
Yes. Once your order is placed successfully, you will receive an order confirmation email containing your purchase details.
Do you provide tracking information?
Yes. As soon as your order ships, we will send you a tracking number by email.
Tracking details may take 24 to 48 hours to become active.
What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused, in their original condition, and include all original tags and packaging.
For complete details, please review our Return & Refund Policy.
How do I request a return?
To start a return, email us at support@auzella.store and include your order number along with the reason for your return.
Are there any non-returnable items?
Items that have been used, worn, damaged after delivery, or marked as final sale may not be eligible for return.
Any product-specific return restrictions will be noted on the product page when applicable.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards and trusted digital wallets such as Paypal .
How can I contact customer support?
Our customer service team is happy to assist you with any questions or concerns.
Address: 153 Landau Ave, Floral Park, New York 11001, United States
Phone: +1 (347) 392-9868
Email: support@auzella.store
Thank you for shopping with Auzella. We are committed to providing quality products and reliable customer support every step of the way.